Turning the AI off.

You can stop AI answers at any time. The widget stays on your site and becomes live chat with your team.

When to use it

• An answer was wrong and you want to fix your knowledge before Askbridge answers again.
• You are making big changes to your website or prices.
• You only want live chat for a period, for example during a busy launch.

Turn the AI off

1. Open Settings, AI and answers (owners and admins).
2. Under AI answers, switch off AI answers on.
3. Choose Save AI settings.

It takes effect straight away for new messages. A conversation that is mid-answer finishes that answer.

What visitors see while it is off

• The greeting and launcher stay the same.
• When a visitor asks a question, they are offered a person. If someone is available, the conversation goes to the inbox; outside business hours, they see the message form.
• No AI conversations are counted while the AI is off.

Turn it back on

Switch AI answers on back on and choose Save AI settings. Before you do, ask a few questions in Knowledge, Test a question to check the answers.

Other limits that pause AI answers

Askbridge also pauses AI answers on its own in two cases. In both, visitors are offered a person, as above, and Ask AI and AI reply drafts pause too.

• Monthly allowance used. When your plan's AI conversations for the month are used up. Buy a top-up or change plan. See Plans, usage and billing.
• Daily token cap. Each workspace has a daily cap on AI processing (Daily token cap in Settings, AI and answers), which protects you from scripted or abusive traffic. If it is reached, AI answers resume after midnight UK time. Owners and admins can raise it.

Vitalos may also pause AI answers for a workspace to deal with abuse or a security issue, and will tell the owner when it does.