Plans, usage and billing.
What each plan includes, what counts as an AI conversation, what happens at the limit, top-ups, the trial and invoices.
Askbridge has three flat monthly plans in pounds. There are no per-answer charges, no fee for hand-offs and no setup fee.
Plans
| Starter | Growth | Scale | |
|---|---|---|---|
| Monthly price | £19 | £79 | £199 |
| Annual price (two months free) | £190 | £790 | £1,990 |
| AI conversations a month | 300 | 1,500 | 5,000 |
| Team members | 3 | 10 | 25 |
| Websites | 1 | 3 | 10 |
| Pages / files | 500 / 50 | 3,000 / 300 | 15,000 / 1,500 |
FAQs and conversations handled by your team are unlimited on every plan. See Pricing for the full comparison.
What counts as an AI conversation
One AI conversation is a visitor conversation in which Askbridge sends at least one AI answer. It counts once in the billing month, however many questions the visitor asks. To prevent abuse, one conversation can include up to 30 AI answers.
These do not count:
- conversations handled only by your team
- messages left through the out-of-hours form
- visitors who fail the bot check
- hand-offs to a person
Conversations with Ask AI in the dashboard share the same allowance: see Usage and your AI allowance. Owners and admins can see usage on the Usage page.
At the limit
- At 80% of your allowance, the owners get an email and owners and admins a notification.
- At 100%, AI answers pause until your next billing month. The widget keeps working: visitors are offered a person, or the message form out of hours. There is no surprise bill.
To carry on with AI answers, either buy a top-up or change plan.
Top-ups
Top-ups are optional and only bought when you choose: £15 for 500 more AI conversations, valid for the rest of the current billing month. Owners buy one on the Plan and billing page or the Usage page.
The free trial
Every workspace starts with a 14-day trial of Growth, with 150 AI conversations. No card is needed. Before the trial ends, the owner chooses a plan on the Plan and billing page. If you do not, the workspace becomes read-only: the widget stops answering, and you can still sign in and export. We keep your data for 30 days, then delete it.
Changing plan
The owner can upgrade at any time from Plan and billing; the new allowance applies straight away and the price difference is charged pro rata. Downgrades take effect at the end of the current billing period. If you are over a lower plan's limits (for example, team members or websites), you will be asked to reduce them first.
Payment and invoices
Payments are handled by Stripe. On Plan and billing, Manage billing and invoices lets the owner change your card, see invoices and update your billing address. Vitalos is not VAT-registered, so no VAT is charged. If that changes, we will tell you at least 30 days before VAT is added.
If a payment fails
We email the owner and Stripe retries the payment over the following days. Update your card from Manage billing and invoices to fix it. If the payment still fails, the workspace is paused: AI answers stop and the widget offers the message form. Nothing is deleted while you sort it out.
Cancelling
The owner cancels from Manage billing and invoices. Monthly plans run to the end of the period you have paid for. Annual plans run to the end of the year. After that, the workspace becomes read-only and data is deleted after 30 days.
Still stuck? Email support@vitalos.co.uk and tell us your workspace name.